How do I create or access my customer account?
Simply navigate to the Customer Login page and either create your account by completing the form or enter your login information to access your existing account.

What if I’ve forgotten my password?
From the Customer Account login page, simply enter your email address you used to create your account then select to have your password emailed to you.

How do I order from your website if I don’t have an email address?
Because we use email addresses to verify all online purchases, you will need to telephone our customer service representatives in order to process your order if you do not have an email address.

Can I use my account to place an order for another person?
It is not recommended to use your primary account to place an order for another person.  A new account should be created for each separate travel party.

Can I save my itinerary and order it later?
Yes.  Once you have all the items in the cart you desire to save, select the “SAVE PACKAGE” option found on the left hand side of the page in the Current Package section.  When you return, login to your account and select “Orders” from the navigation to see your saved itinerary.

How will I know if the products I’ve selected are actually available?
The shows, attractions, activities and lodging products seen on our website only appear when real inventory exists, as controlled by the managers of those travel products. If you see it, it’s available.

This assures our customers that what they are able to select from our website is truly available and immediately secured upon purchase.

At what point are my reservations guaranteed with the products I’ve selected?
All theaters, attractions, lodging and hotel products are IMMEDIATELY notified of your purchase.  Our reservation system communicates directly to their reservation system in a number of different ways to lock in your reservations immediately.

How do I get my E-Tickets?
During checkout, you will be asked how you would like to receive your E-Tickets.  You may elect to print them straight from our website or have them emailed to you. You may also choose to have us mail them to you via standard US Postal service upon request, at no additional charge.

At the completion of your purchase, you will be automatically directed to a confirmation page.  On this page you will have the option to print your E-Tickets.  If you selected to receive them via email, you will also receive a separate email that will provide you a link to open your E-Ticket to print.  If you selected to receive them by mail, they will be promptly sent out the next business day.

What if I misplace my E-Tickets?
At any time you can log into your account, select “Orders” from the navigation menu and select your order number to re-open the order confirmation page.  From there you can open and print your E-Tickets.  You may also contact us at any time to have them emailed or mailed. Multiple E-Tickets do not grant you extra products. Only the purchase quantities will be redeemed.

How do I redeem my E-Tickets?
Each E-Ticket provides specific instructions on how to redeem your purchase.  Typically, you present the E-Ticket anywhere a ticket purchase or check-in occurs.

Do you charge booking or ticketing fees?
When you select the product, the cost per item is displayed.  Once you place that item into the cart, the tax amount is calculated and added to the overall total.  There are NO ADDITIONAL FEES that are added to the order for tickets, vouchers, booking, mailing, processing or any other charge.  The amount you see on your itinerary (shopping cart) is your final cost at checkout.

Do I have to pay sales taxes?
Yes.  There are taxing laws which require the price for a product, ticket or lodging be displayed separate from the amount of tax collected in order to be accurate with tax collection and remittance.  Therefore, tax is calculated and displayed separately from the price of the product, once it is placed in your shopping cart.  You will NOT BE CHARGED any additional taxes beyond what is displayed in the shopping cart.

What are my payment options?
We currently accept all major credit cards including Visa, MasterCard, Discover, American Express, Diners Club, JCB and Maestro.  In addition, you may also use your PayPal account.  Debit cards bearing the Visa or MasterCard logo may also be used. Keep in mind that funds are immediately drawn from your account.

When will I be charged for my purchase?
ReserveDirect will instantly reserve and guarantee your reservations as you make them.  In order to do this and assure the products you have selected are reserved for you, we collect payment at the time of order.

If I cancel, when will I see the credit posted?
When you make a cancellation, the credit portion of the order will remain on your account for one business day.   After that point, a credit is issued back to the source of original payment, whether by credit card or PayPal.  It could take up to 5 or 7 business days for the credit to appear, depending on your bank’s policies.

Can I make a change to my order after purchase?
Yes. You can change your order at NO COST before the cancellation date.  To modify number of tickets, admissions, rooms or number of nights, you must contact our customer service by telephone. 

To change dates or times will require first canceling the original order and making a new order for the new date or time. This can be done from within your account or by contacting customer service by telephone.

Do you charge a fee to cancel my purchase?
For each product you have ordered, there is cancellation date listed.  Any cancellations made by that date will receive a FULL REFUND with absolutely NO CANCELLATION FEES.  There are a few products that we sell that are non-refundable. However, you will be made aware of that prior to order.

What happens if the show or activity is cancelled or rained out?
In the unlikely event that a show or activity is canceled or rained out, refunds will be handled based upon the discretion of the theater or attraction.  Typically a full refund will become available or a future date or event may be offered.

By using my email address, am I assured I won’t receive spam?
When creating your customer account, you will have the option to receive additional, promotional emails from us.  If you do not select to do so, you will only receive emails related to your account, including order and E-Ticket information.  You will not receive any other email as a result of using your email account with our company.

Is my customer account information confidential?
Yes.  ReserveDirect understands the importance of privacy and the protection of your personal account information. We only disclose the necessary information to fulfill your purchase.  For a full description of our Privacy Policy, click here.

Is this website secure from hackers, phishing or other threats?
Our website subscribes to a service provided by DigiCert called Secure Encryption & Identity Assurance.  This service, the Extended Validation (EV) SSL Certificate, is indicated by the green address bar in your browser.  This is the highest level of online security available on the web.

We are also tested daily with McAfee Secure, which tests our websites for vulnerabilities and other issues that help protect our customers. ReserveDirect is also rated as A+ through the Better Business Bureau.

Is your company a member of the Better Business Bureau?
Yes, ReserveDirect is an accredited member in good standing with the Better Business Bureau.  Our current rating is an A+. Click here for a full report on our company.